Intelligent contact centers:
Data and AI will power next-generation customer experiences
Demand for cloud contact centers has never been higher as companies
seek to drive better customer experiences with increasingly intelligent platforms.
Read this report to explore recent market trends and learn why Aragon
positions Cisco (Webex) as a leader among the major intelligent contact center providers.
The Aragon Research Globe™ for Intelligent Contact Centers, 2021
Aragon Research does not endorse vendors, or their products or
services that are referenced in its research publications, and does not advise users to
select those vendors that are rated the highest. Aragon Research publications consist of the
opinions of Aragon Research and Advisory Services organization and should not be construed
as statements of fact. Aragon Research provides its research publications and the
information contained in them "AS IS," without warranty of any kind.
